Designed a credit solutions website to help immigrants improve their credit history.

Project overview

PBH Credit Consulting is a web platform designed to help immigrants in the US monitor and build their credit scores, with tools, resources and advice tailored to their situation.

My role

• Discovery interviews
• Web UX and UI design
• Design system and handoff
• User testing

Problem statement

Repairing credit is time-consuming and challenging, especially for people who have no previous experience with the US credit system.

Goal

Create an intuitive, friendly platform that empowers immigrants to monitor and improve their credit, and ultimately achieve financial stability.

Research & analysis

I interviewed people living in the United States about how they handle credit card issues and where they look for advice.

• All of them rely on credit cards day to day.
• Most had never heard of a credit consulting company.
• Few had experienced a serious credit problem, but all wanted guidance before one happened.

Work approach

I iterated a lot before arriving at the final design, stayed flexible to meet changing business needs, involved the product owner and stakeholders in in-house testing, and held a weekly call with the CEO and CTO.

Design solution

Before jumping into the solution, it was important to define what success meant for both users and the business. I designed the desktop and mobile versions of the website around one promise: monitor your credit, protect your identity, unlock a brighter financial future.

What comes next

Detailed design documentation and assets for a seamless development handoff, collaboration with QA testers, and a feedback loop to keep iterating after launch.